HKR HIKARI SCISSOR FACTORY
Scissor Factory is the only authorized Hikari service facility in North
America. Because it is an extension of the Hikari Factory in Japan, all
technicians are factory-trained in the art of hand-making scissors.
Hikari’s team of highly skilled tradesmen will make your scissors
like new again – every time! Customer satisfaction is their top
priority, and they stand behind all of their work. For your
convenience, the Scissor Factory will sharpen all brands of scissors,
not just Hikari.
All Hikari shears are covered by a one-year, $10.00 warranty. If
anything happens to your shears during the first year, or if they just
need a tune-up, send them in to HKR/Hikari Scissor Factory at the
address below. Insure the package and include your contact information,
a copy of your receipt, and a check for $10.00 to cover return shipping
and insurance. Hikari technicians will make your scissors like new
again and ship them back to you at the salon. If you need them sent to
your residence, there is an extra charge of $10.00. Please note that
having your Hikari scissors sharpened by anyone other than HKR/Hikari
Scissor Factory will most likely result in permanent damage to your
scissor and unsatisfactory performance.
The regular service fee for sharpening Hikari and all other brands of
shears is $40.00. This includes return shipping to your salon. An
additional charge of $10.00 applies for residential shipping. These
rates apply to the continental United States. Call the service
department for rates outside of the US.
To request a free Hikari pre-addressed padded service envelope, please
If you would like to send your scissors in without waiting for the free
service envelope, please follow these steps:
Step 1: Enclose
with your business card and service instructions in a padded envelope.
Do not send any scissor boxes or cases. Put a rubber band
the closed tips of the scissor, then wrap the scissor securely with a
paper towel or plastic wrap to prevent it from opening during transit.
Step 2: Enclose
$40 check or money order for each pair of scissors. This includes
service, insurance and UPS Ground shipping to you at the salon. (Please
include an additional $10 for residential shipping).
Step 3: Insure the
package and send your scissors with the above items to:
HKR/ Hikari Scissor
16102 S. Western Ave., Suite 101
Gardena, CA 90247
contact the Service Department at 800-255-2705.
III. Contact the Service Department
| Toll Free in the US:
Outside the US:
HKR/Hikari Scissor Factory
16102 S. Western Ave.
Gardena, CA 90247
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Where can I get Hikari service
Service envelopes are provided for free. Just call the service
department to request one. Each time you send your scissors in for
service, they will also send a new envelope along for next time.
Are there any other services
authorized to sharpen Hikari shears?
No! We do not recommend that you have your shears sharpened by anyone
but HKR/Hikari Scissor Factory. Sharpening by another service will void
the warranty and even worse, damage the scissor. Other sharpeners may
claim that they are certified to sharpen our shears, but they are not!
You will never see an authorized Hikari sharpener working from a van or
truck. With the exception of some trade-shows, all of our technicians
sharpen at HKR/Hikari Scissor Factory.
What if someone else sharpens my Hikari shears?
The good news is that HKR/Hikari Scissor Factory can most likely fix
your shear and restore its edge. It may take longer than usual, and
depending on the extent of the damage, there may be an additional
charge. Send it in to the factory for evaluation, and a representative
will let you know what can be done.
I need the scissor back right away, can I have my service expedited?
Express shipping can be arranged. Please call HKR/Hikari Scissor
Factory at 800-255-2705 to discuss shipping rates.
How should I package my scissors when
sending it in for service?
easy! Simply put a rubber band around the closed tips of the scissor,
then wrap the scissor securely with a paper towel or plastic wrap to
prevent it from opening during transit.
Complete the information card
located inside the Hikari service envelope and/or your business card. Use a pre-addressed Hikari
Service Envelope or other carrier approved mailer/shipping box to ship
your scissor to us.
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V. Possible Solutions to Common Problems
Pushing/bending/folding/chasing the hair:
This is most often caused by one of two things:
- Tension is too loose. If, when you
check the tension, the scissor is closing halfway or more, the tension
is too loose. This means that the screw in the pivot area is loosening
and the blades will start to come apart. When this happens, because the
blades are coming apart, the scissor will "bend" the hair rather than
cut it. Most people who do not check tension or check it incorrectly
will start using their thumb to PUSH the blades together to get them
cutting again. When they do this, they are "grinding" the blades
together and will dull them very quickly.
- The scissors are dull. They could
have been dulled by cutting with the tension too loose (as described
above), by applying too much thumb pressure (Pushing), or if they're
cutting hair with product in it or dry hair (this will actually cause a
lot of small nicks that "dull" the blade and cause "bending" and
Pinching/pulling the hair
This is caused by a nick on the blade. There are several ways that a
nick can occur. The following are helpful tips.
- Be careful you don't hit your
scissor on a comb or clip
- When you set your scissors down,
your scissors should be completely closed.
- Cutting anything besides human hair
(even wigs labeled as being made of human hair are
often treated with chemicals - so we don't recommend using your
scissors on this either) will cause damage to your blade.
- Dropping your scissor
- Lots of small nicks can build up if
cutting lots of hair that has product in it or if you are cutting dry
hair. These small nicks don't usually cause pinching as much as they
cause"crunchiness" and "bending".
It feels "crunchy" not
I can hear the scissor - This is usually because the blades have a lot
of nicks on them (see above) and/or the scissors have become dull.
These are all just possibilities - each scissor is different and the
way you use your scissor and take care of it will greatly affect the
performance of your scissor. We have found that when scissors do not
cut properly, 99% of the time it is due to improper care and
maintenance. Incorrect tension, excessive thumb pressure and nicks due
to hitting the blade against combs and clips are areas that even
long time Hikari users fail to perform properly. If you are
experiencing problems with your scissor, the best thing to do is to
send it to us to be checked and serviced. (Click here for instructions on
how to send your scissor in) You are always welcome to call
our service toll free number to speak with a knowledgeable staff member
about your problem. 1-800-255-2705. If your scissor is still under the
one year warranty, please calls our sales staff at 1-800-445-2747.
VI. Care and Maintenance Page (Click Here)