You are the Best of the Best & We Appreciate You!
Hikari customers are the best stylists in the world. Hikari stylists are perfectionists who are always striving for more. You have the knowledge and skills to know the difference between high quality tools vs good tools. You are not fooled by sneaky marketing or fancy designs. You demand high performance from your tools. Hikari has always shared your passion for providing you with the tools necessary to create your masterpiece.
Personal Care with Customer Support
It's because of your incredible skills and knowledge that Hikari has been the #1 choice of stylists Worldwide for over 50 years. We appreciate your support and we are always here for you. Every Hikari customer is a VIP and we offer a personal touch with customer service that you wont find anywhere else. We will do whatever we can to ensure that every Hikari customer is 100% satisfied.
In this digital era, person to person interaction has disappeared from many companies. At Hikari, we are here for you from the beginning to the end. Whether you have a simple question or a complex one, we want to speak with you! We are who we are because of you and we will NEVER forget that!
Online Shopping Support
Before the pandemic, many stylists would purchase their scissors at trade shows or through authorized distributors. Once the pandemic hit, stylists had to go online or call. This might feel uncomfortable for many stylists and we understand. We want you to feel secure in the fact that we are going to be with you every step of the way.
- If you need help deciding which scissor is best for you, call and we will help guide you over the phone.
- Have an issue placing your order online? No need to worry! Simply call us and we will help you!
- If you make a mistake on your order (scissor is too short, too long, not the right model), give us a call right away and we are happy help you.*
*We only ask that you do not use the scissor. First, see how it feels in your hand and if it's not for you, we are here to help. We want to take the stress out of online ordering. If you aren't happy, we aren't happy. You are the best of the best and you deserve the best!
Thank you for being a part of the Hikari Family. We truly appreciate you as a customer and we value your knowledge and skills. Please feel free to contact us anytime, We are here for you!
Our office hours are Monday-Friday, from 8:30 a.m. - 4:30 p.m. (pacific time).
To view our holiday schedule, please click here.