Recent Customer Reviews
These are recent comments that we have received from our awesome Hikari customers! Note: All reviews are real and authentic. Verification of all reviews are available at our offices in Gardena, CA.
Sophia B. of Victoria, BC Canada - November 18, 2024
"I have never had such amazing support after investing in a quality pair of shears! Thank you so much for the great service."
Stephanie S. of Los Angeles, CA - November 15, 2024
"Customer service representative was friendly and helpful. I will only sharpen my shears at Hikari. Thank you for always providing great service!"
Maria L. of Milford, CT - November 15, 2024
"Very quick turnaround. It was a seamless experience. I sent my Hikari scissors that needed to be sharpened and service was done and the scissors were sent back to me when the work was completed. I would recommend Hikari to anyone that asks about scissor purchasing or repair."
Suzanne L. of Oldsmar, FL - November 15, 2024
"I received my scissors exceptionally fast, I was highly impressed by the speed coming from California to Florida."
Liz L. of Folsom, CA - November 14, 2024
"Service was excellent and in a timely manner. My shears are like new. Thank you so much love my Hikari."
Danae W. of Fort Collins, CO - October 15, 2024
"I'm extremely happy with my purchase and have convinced a few of my coworkers to buy some as well! I love your service and look forward to working with you in the future. I purchased online and received my new shears in a matter of days! I'm a hair cutting educator in my area and will continue to recommend your products!"
Andria A. of San Diego, CA - October 15, 2024
"I have had my cranes since 1993. I LOVE THEM!!! I send them to Hikari to get serviced every year. They come back every time just like new. Always pleased with how soon they return."
Mary Jo. E of Hanford, CA - October 14, 2024
"This was the 1st time I used your service. All of my questions were answered thoroughly. This was the best sharpening I've ever had! I was so surprised that I got them in 3 days! I am forever a customer...thank you."
Jules B. of Reno, NV - October 14, 2024
"I am grateful for your help with keeping my scissors sharp and in good working order. I have had this pair of scissors for over 36 years (Cosmos) and I regularly send them in to get serviced. I never spoke with anyone, I just wrap them up and send out and they return in less then a week. I have since retired in the salon, however, my family keeps me cutting. Again, I appreciate you and am grateful for your company. Thanks and make it a great day. Happy cutting."
Penny J. of New York, NY - September 15, 2024
"I have been getting my scissors sharpened by Hikari for over 20 years. I own over $10,000 worth of scissors and I trust you 100% to take care of every pair. Thank you."
Sandi S. of Tulsa, OK - September 13, 2024
"Great service on all points!!! Fast return. Your service is the best."
Katherine L. of Oxnard, CA - September 13, 2024
"Customer Service Representative was super helpful and really nice. My scissors feel almost new again. Walk-in service only took one hour, as promised. "
Andrea K. of Ramsey, NJ- August 25, 2024
"After having my scissors sharpened locally since covid, I was unsure if they'd get back to their original quality and I am SO happy. I shipped them out before leaving for a trip overseas, it was a holiday week and an easy called helped make sure I had payment on file. They were waiting for me at the salon when I returned and I am so grateful to be able to do my haircuts with them back in great form. Thank You!"
Pattie K. of Honolulu, HI - July 19, 2024
"Excellent quality of service and speedy service. I love the communication emails that assures me of the process. I love you guys, thanks for being at the Las Vegas show where I'll be sure to see you next year. Thank you for always doing a great job. Mahalo."
Janine M. of Buffalo, NY - July 17, 2024
"Hikari has always been the absolute best out there & always very polite when I call & go out of your way, especially this last service! Hikari is the only place I will use to sharpen my shears, (tried others, was not happy with results)...Thank you for always doing a great job!!!"
Kathy A. of Centertown, KY - July 16, 2024
"Thank you for the personal attention you give each client."
Deidre C. of Reston, VA - July 16, 2024
"I sent my 8 year old Dragons in first sharpening. They're amazing, perfect balance, precision and sharp. Hikari are the only scissors I've used in over my 30 year career. I have 10 pair every one of them are different and every one of them are amazing."
Marion H. of Merritt Island, FL - June 14, 2024
"I can't stop raving on how fast your service is...I sent them off when I left for a 1 week vacation and they got back the day I did. I love my scissors, can't imagine having any other brand."
Patricia F. of Los Angeles, CA - June 14, 2024
"I had my shears sharpened there and I was extremely pleased. You took a very old pair of Hikari shears and made them like new again. For this I am sincerely grateful."
Cristie B. of Panama City Beach, FL - June 12, 2024
"I attended Premiere Orlando a week ago and left my scissors with a very nice and helpful Hikari sales rep at the show. She assured me they would be well taken care of when left with her for sharpening and sent back to me from California within a week and a half! They're Amazing! Just a quick thank you for the care and expertise you took in sharpening them! They feel brand new and I will never let anyone else touch them! You are an exceptional and very impressive company! Thank you again for reigniting my love for shears❤️"
Kim F. of Roseville, MN - May 1, 2024
"I would have NO ONE ELSE but HIKARI SCISSOR FACTORY sharpen my shears every time. I will use no other because you do an excellent job every single time!!!!"
Joan V. of Melville, NY - April 26, 2024
"Favorite products.. shears are so comfortable for any type hair and haircuts thank you"
Sue O. of Brick, NJ - April 17, 2024
"Truly, the best scissor company their sharpening is precise, sharp and done in a timely manner would recommend to anybody."
Scott A. of Fairbanks, AK - April 16, 2024
"Keep it up! Great speed, even to Alaska! I will always be a fan!"
Cheryl B. of Stanwood, WA - April 12, 2024
"I have been dealing with you for close to 30 years and have always received excellent service! Your service is stellar!"
Lori W. of Tulare, CA - March 16, 2024
"Thank you very much for always doing a precision sharpening of my shears for several years now. I wouldn't use any other company!!"
Dawn S. of Allentown, PA - March 15, 2024
"My original Hikari scissor is about 40 years old. I love it & I purchased a new one at the show!"
Kristie B. of Shamokin, PA - March 15, 2024
"My Hikaris are atleast 20 years old and they are amazing, only ever serviced by Hikari"
Robin Z. of South Pasadena, CA - February 23, 2024
"I love my scissors. The staff is so helpful and reliable. I have used this brand for 15 years and I recommend to all stylists that ask. I will definitely be buying more shears sometime in the future, but for now my kit feels complete. I only use Hikari and I'm sure it will stay that way."
Cindy L. of Brooklyn, NY - February 14, 2024
"I have trusted Hikari sharpening service for years and have always been satisfied."
Lizzie B. of Plattsburgh, NY - February 14, 2024
"I've always had great communication with whoever I've spoken or emailed with. There's nothing better than getting my freshly sharpened scissors back from Hikari. Always superior return time, and for that I'm super appreciative. I bought my first pair at the IBS NY Show in 1994 or 95. And I haven't swayed since. Except for one year when I purchased Etaros and you all generously let me exchange them for my beloved Dragons, because they just didn't do it for me. I also bought Phantoms and the Angel texturizers. Heaven Heaven and Heaven. Three for three!!! Balance, ease, perfection. And don't let me forget my firsty: the new chikara - still love them. Anyway...I also have to say that I think that I've avoided the hand pain that many stylists experience because of my Hikaris. Suffice to say: I am a giant fan. Thank you for your commitment to excellence. It make a huge difference to me in my profession."
Kim B. of Oxford, PA - January 18, 2024
"I have been sending my shears to Hikari and Hikari only! They are the only Company I trust to sharpen my shears. I've been in the cosmetology industry for over 18 years and never have been disappointed!"
"Love your company and shears! I'll be in NY at IBS in March and I can't wait to stop at your table! Thanks again."
Trish M. of Centennial, CO - January 17, 2024
"I am absolutely thrilled with your service and speed. My shears cut like butter! Thank you!!"
Daniel H. of Overland Park, KS - January 4, 2024
"I could never use anything else, my phoenix still glides like butter. The health benefits alone on the hand, saves me thousands down the line."
Becky N. of Saint Charles, MO - October 13, 2023
I've done hair for 30 years and I bought my first Hikaris probably 25 years ago. I truly believe the reason I don't have carpal tunnel like my other colleagues is because of these blades. I'm only on my second pair!
Pamela M. of Indianapolis, IN - September 20, 2023
I would give my whole experience a 5. It feels like I bought a brand new pair. Easy process. I mailed them on a Wednesday and got them back the following Wednesday. Very quick turn around. I couldn't be happier with my shears. Thank you.
Joyce R. of Bellaire, TX - August 15, 2023
I've been using your company about almost 25 years or more always good taking care of my scissors. I do appreciate your business. Thank you.
Gina M. of Cypress, CA - May 12, 2023
"I bought my scissors in the store. The salesperson was very friendly, helpful, knowledgeable. I love how smooth they cut and how they feel in my hand. I love your shears, have used them for decades, have no interest in any other brand."
Bussara C. of Chicago, IL - May 11, 2023
HIKARI is the best scissors hands down compared to other shear brands I have tried. Your shears are the sharpest & gives me the best precision cuts! Thank you.
Lauren B. of Charlotte, NC - April 14, 2023
Hikari Customer service reps are amazing and definitely doing everything they can do to make this process as smooth and lovely as possible. They replied quickly and understood all of my concerns. My shears are now so sharp and very clean! I've never had anything received so fast and in such great condition. This company is definitely the company I trust with my shears over anyone ever. Thank you for everything. I recommend you to all of my co-workers!
Marisa B. of Honolulu, HI - February 15, 2023
Customer service was excellent. When I called with some questions before sending in my scissors the person I talked to was very helpful. I was so grateful my scissors were able to be fixed. I dropped them and they had a bad nick in them. After getting them back and using them they feel like brand new. I was so surprised on how promptly I got my scissors back. I normally wait to go to the show every year and bring my scissors, but knowing the excellent service that I can get by sending it in to Hikari Factory, I will definitely be sending it in in the future.
Sherry V. of North Point, FL - February 14, 2023
Your customer service is exceptional. I have sent my scissors to you for years and will never send them anywhere else. The quality is absolutely wonderful and my scissors have lasted for years due to the way you sharpen them vs. grind them. Thank you for all your professionalism and I respect your craft. Keep up the amazing job.
Katherine L. of Oxnard, CA - January 15, 2023
Love love love! My scissors feel amazing again. I (against my better judgment) had someone else sharpen them about 7 years ago
and they feel like they are back to normal with the last few sharpening services. Nothing to say but super fast!
I was so impressed that I got them back so quickly.
Terry H. of Wisconsin - January 13, 2023
I found the experience top notch. Easy. Simple. Quality of workmanship is excellent.
From experience- you are the only ones I trust to handle my shears.
Shawn O. of Honolulu, HI - December 13, 2022
"Hikari is the Best! Let me rephrase that as Educational, Professional, Knowledgeable, I can care for my shears with great precision having all of Hikari staff guiding me. If there is any other educational tapes to learn with please forward I feel I've accomplished goals with Hikari tools making my Bucket List worthy for my guests & self!
Janice T. of Washington, D.C. - October 14, 2022
"Hikari is a classy company. You get all 5's from me. Thank you for your service to me. I am satisfied with your service."
James C. of Henderson, NV - October 14, 2022
"Excellent, as always. Thank you!"
Andre G. of Sedona, AZ - October 13, 2022
"Service is always impeccable. I started to use Hikari scissors in the early 90's. They never fail me. It has always been a pleasure to work at my craft with the best scissors made available to hairstylists. The only people that touch my scissors are me and the technicians at Hikari when I send them to be sharpened."
Cindy S. of Vineland, NJ - October 13, 2022
" Quality of service is perfection! Service is perfect every time! Speed is great - I live on the east coast and receive my scissors in a timely fashion."
Pam P. of Oronoco. MN - October 13, 2022
"Quality of service is always a 5! I have had my Hikari shears and one other brand sharpened with this company for over 25 years. I wouldn't send them anywhere else!"
Kim C. of Franklin, MA - October 13, 2022
"Excellent as always"
Diane C. of Prescott, AZ - October 13, 2022
"I've used the same Hikari shears for over 40 years and they are still perfect."
Danielle C. of Gaithersburg, MD - September 20, 2022
"The best sharpening I've ever had with my shears. Been doing hair for 30 years! Excellent customer service."
Dena B. of Santee, CA - September 20, 2022
"Very happy with your service. Professional, done quickly, mailed to correct address...My shears needed sharpening in the worst way! Thank you!"
Dianna R. of Flourtown, PA - September 14, 2022
"Hi, the customer service with Hikari over the years has been fabulous!! that has never changed !!!! I appreciate you guys so very much!! I got my scissors back and they're very very sharp !!! Thank you so much for your service!!!
Katherine L. of Vancouver, BC Canada - September 14, 2022
"Your phone gals are always polite and helpful. You have always done an excellent job for all of these years. Keep up the good work."
Lori W. of Tulare, CA - September 14, 2022
"I have always trusted Hikari scissor factory to sharpen my shears & have always been VERY satisfied with them!! Their service is always great too!! Thank you!"
Barbara B. of Mobile, AL - September 14, 2022
"Great job on my shears! Got them back in record time."
Angie H. of Nashville, TN - September 14, 2022
"I found the representative very helpful. I have used Hikari shears for over 60 years...they continue to be the best!"
Karen W. of Reisterstown, MD - August 22, 2022
"I have always received great service. I was on vacation and they were here when I got back...perfect!"
Joan G. of Bothell, WA - August 21, 2022
"Your rating is only 5... I give you 10's across the board. Thank you so much for your quality workmanship and superior customer service! You're awesome!
Jeffrey S. of Seal Beach, CA - August 19, 2022
"Really enjoyed the person who sold me my scissors...everyone was very nice. I physically brought scissors in for sharpening and returned in two hrs. They were ready as promised."
Debbie S. of Bethel, CT - August 19, 2022
"Unbelievably great service, one week turn around, excellent service."
Dominique S. of Alhambra, CA - July 16, 2022
"I have been a stylist since 1999 and own 3 pairs of your shears. They are by far my most accurate and favorite tools. I only have them and my other streaks sharpened with Hikari because I have never been disappointed in my result, and the results last until the next sharpening every time."
Maureen L. of N Augusta, SC - July 15, 2022
"I've owned Hikari scissors since back in the 80's, I love them! You're the only ones I trust to sharpen them."
Marisol G. of Santa Barbara, CA - July 15, 2022
"My scissors always come back in tip top shape. They cut like butter and everything is in tact. Being an out of town client I think the turnaround seems to be faster than in past years and it's excellent bc I use my shears everyday."
Lynn H. of Charleston, SC - July 15, 2022
"I have been a hairdresser for 47 years and for much of my career I have used Hikari scissors. I couldn't be more pleased with the services I have received from the Hikari Scissor Factory. I would trust no one else with the most important tools of my trade! Thank you for providing such a valuable service that I can always count on."
Stacey M. of Englewood, FL - July 15, 2022
"I would give a 5 out of 5 on every question! EXCELLENT service!!"
Sharon S. of Dickson City, PA - July 15, 2022
"Each time I've called the person was wonderful. The representatives are knowledgeable and polite. I am very pleased with the quality of service. A week turnaround from PA to CA is good. Thank you. Good job! I love your customer service."
Chance C. of Frisco, TX - July 12, 2022
"The Best only use the Best!"
Shelley D. of Los Angeles, CA - June 22, 2022
"Service was excellent."
Jill H. of Stoneville, NC - June 15, 2022
"I am so happy with all 6 pairs of shears that Hikari sharpened! I have been using a different company that was at a hair show and I thought they were o.k. until the last time there was a gap between the blades and the hair would just bend, but with Hikari my shears glide through the hair like melted butter...Thank you!
Wendy S. of Fosston, MN - June 14, 2022
"My shears are like brand new! Service was fast and excellent! I will be sending my next shears soon! Thank you."
Brandie N. of Peoria, AZ - June 14, 2022
"Quality of service is amazing as always. Turnaround was much faster than I expected. I always wished I could buy replacement bamboo boxes. I purchased my Hikari's in 1994 and have carried them in the bamboo boxes they came in ever since. People always compliment them. I am thankful that you had a carrying case option to purchase at a reasonable price. I'm also thankful that my shears have really held on to their value. I love my New Chikara's, just as much today as the day I first received them!
Shelly A. of Chicago, IL - June 14, 2022
"The customer service is always great! All 5's!"
Bonnie B. of Quincy, IL - May 26, 2022
"I appreciate your work...it is excellent!"
Wayne N. of Windsor, Ontario Canada - May 18, 2022
"Thank you. Customer comment card below (highest review possible). I got these two scissors in the 1970's while working at the Vidal Sassoon Salon. They are very precious to me... Since their return I have used them both with outstanding results. I could not be happier."
Kitty R. of La Crosse, WI - May 15, 2022
"Your service is excellent."
Keith P. of W Hartford, CT - May 15, 2022
"I always send my scissor to Hikari to be sharpened due to the quality, excellence and turn around time."
Renee H. of Jacksonville Beach, FL - May 13, 2022
"Shears are like new again! Service was quicker than expected."
Maureen H. of Phoenix, AZ - May 13, 2022
"The customer service was excellent 5. I was very happy with the sharpening on my scissors 5. The turn around on when you received my scissors to when I got them back was very quick 5. Thank you so much for your service."
John S. of San Diego, CA - May 13, 2022
"It's always a pleasure to come directly into the office and drop off my scissors. Thanks to everyone in LA!"
Melissa M. of Los Angeles, CA - April 29, 2022
"I love my Dragon Cosmos and Angel Texturizer. I look forward to going to work everyday to use them. I have a little ritual I do every night to clean them. I am so happy with these. Life changing."
Don E. of Los Altos, CA - April 29, 2022
"It's different using all my Hikari scissors. I feel like I've been reborn using these scissors. Using Hikari has changed my world. I'm very thankful for our scissors. I loves my scissors."
Valerie B. of Centereach, NY - April 20, 2022
"5 all across the board...very satisfied, and the shears are perfect...received back so quick, kudos to all."
Chad K. of Oak Park, IL - April 20, 2022
"Loving my new 776 lightweight texturizer!!!"
Denise N. of Carlsbad, CA - April 19, 2022
"Hello, I went to the website and followed super easy instructions on how to send my scissors in. I only use Hikari for sharpening. It's just been awhile! My scissors feel amazing, like brand new and I got them back quicker than I thought I would! So Excellent! Very happy! Thank you so much."
Debra B. of Lomita, CA - April 12, 2022
"In heaven everyday. I'm taking great care of them. I am doing all of the things that you told me to do when I bought them. I love my new Phantom Cosmos."
Cindy S. of Vineland, NJ - March 18, 2022
"I will always have Hikari sharpen my scissors because their work is superior."
Jules C. and Scott K. of San Francisco, CA - March 17, 2022
"Knowledgeable, friendly and efficient customer service. The quality of service was great and I am grateful that the one pair that didn't need work was left out as it was new and therefore fine. Always fast turnaround and I'm able to pick them up the following day."
Dennis C. of Punta Gorda, FL - March 15, 2022
"Excellent service & Thank you!!"
Vickie C. of Fullerton, CA - March 17, 2022
"Hi! My name is Vickie and I've used my Hikari shears for about 4 years now, they are my favorite! They are well made and allow me to work easier rather than harder! The sharpening service is top notch, and I've used them for a long time, always reliable. Thank you.."
Michelle C. of Camarillo, CA - March 16, 2022
"As always big 5! Very pleased even with your customer service team when I called and had questions too. Excellent service."
Rebecca C. of Lake Geneva, WI - March 15, 2022
"Your service and personal attention to each pair of shears is the most important thing that I have learned from working with you for over 40 years... I will always buy your product, use your services and refer you to everyone I can. You are by far the best and most superb shear company there is. Thank you for your services."
Michelle T. of Baton Rouge, LA - March 15, 2022
"I absolutely loved the customer service lady I talked to on the phone. She was a doll! The return service was great. Came back in a reasonable time frame."
Sheila D. of Lakewood Ranch, FL - March 15, 2022
"Representative was efficient and answered my question effortlessly and so nicely! Top notch. The absolute best in the world. Bravo and keep up the great work. Very quick return."
John H. of Marietta, GA - March 15, 2022
"Every year I send my scissors in to be sharpened they come back quickly and perfect!"
Katie H. of Castle Rock, CO - March 12, 2022
"I had a pair of scissors that needed to be sharpened and repaired. I sent them to Hikari since they still sharpen by hand. Other places who use a machine can easily knicked your expensive equipment. We need to protect our investment, and treat our scissors right. They accomplish it very well at Hikari. I do not hesitate to quickly recommend Hikari services and scissors to my friends and colleagues. Thank you."
Glenn M. of Ashland, OR - February 19, 2022
"I've been getting my shears sharpened by Hikari for up to 30 years and have always found every aspect of their service impeccable. I would never go anywhere else to sharpen my shears. Hikari does and has always excellent sharpening. I've always had several pairs of shears so that I can continue cutting while one or two pairs are being sharpened. I have no complaints about the week I was without. I've been 100% satisfied with Hikari's impeccable service that I've received for around 30 years."
Janice T. of Washington, D.C. - February 19, 2022
"F.Y.I. I rate this company good, dependable and consistent. Thank you for your quality service."
Denise G. of Ixonia, WI - September 18, 2022
"Amazing service for 20 years - have never been disappointed with the workmanship and straightforward process. I hope you never go out of business!"
Maria A. of Philadelphia, PA - January 14, 2022
"Knowledgeable, friendly and didn't make me wait. Beautiful like brand new shears. They were back in no time."
Paula B. of Trinity, NC - January 14, 2022
"I am so happy with the turnaround time for sheer sharpening. It used to be much longer so I am really glad that has changed. It is becoming more predictable when I will get my sheers back. Thank you!!"
John N. of Arlington, TX - January 14, 2022
"Live my dragon cosmos 172. Yes I put LIVE. Lol."
Yuen L. of San Rafael, CA - December 16, 2021
"Your representative are the best! No suggestion you guys are the best. Veronica and Jennifer are the best representative that I have work with."
Zoe M. of Alexandria, VA - December 16, 2021
"I have excellent service for my shear sharpening and with the employee who helped me."
Teresa C. of Grafton, MA - December 16, 2021
"I am a loyal customer and wouldn't go anywhere else to get my scissors sharpened."
Kailash S. of Tucson, AZ - December 16, 2021
"I have been having Hikari sharpen my scissors for many years and this is what my experience has been. My scissors come back wonderfully sharp. The turnaround is quick. When I've spoken to a customer service person they have been very helpful. This is a great company that I am happy and satisfied to do business with."
Melanie H. of San Clemente, CA - December 10, 2021
Dragon Cosmos, "My favorite pair of shears!"
Diana G. of Riverside, CA - November 1, 2021
"Thank you so much! I actually am so glad to have them finally sharpened!!! My wonderful shears will outlast me, I'm afraid, so I am happy to keep them as they are. They are truly the best shears I've used in my 50 yr career!"
Denise C. of Yucca Valley, CA - October 24, 2021
"I would give Hikari a 5 for all services. I love my shears. At 47 yrs. of doing hair they are my most favorite. Thank you for taking pride in your company."
Anne D. of Orlando, FL - October 20, 2021
"I was very pleased with the response time, the communication and the service. Well done!"
Nikki D. of Brewer, ME - October 20, 2021
"Wouldn't trust my shears to anyone else!"
James G. of Blainville, QC Canada - September 18, 2021
"THE BEST! Courtney is such a professional in every way! Quality of sharpening is So good! I've been sharpening all of my scissors with your company for over 35 years and they've always been amazing! Keep being Hikari it's a high standard!"
John K. of Doylestown, PA - September 26, 2021
"I will never have another person sharpen my scissors. Your factory does the best job and the scissors are like "new" again."
Yoshizawa N. of Honolulu, HI - September 17, 2021
"I'm always satisfied with your service 120%!"
Steve S. of Hobbs, NM - March 17, 2021
"Love the sharpening of my 2 Hikari scissors I give a 5 stars rating on a five star system!!! Thank you!!!!"
Kathy C. of Culver City, CA - March 17, 2021
"Always nice and very helpful. I love the scissor service! I never let anyone else touch my shears."
Brian K. of Ocala, FL - February 18, 2021
"Everyone was caring about what my needs are and service."
Kathleen P. of North Liberty, IA - February 17, 2021
"5 stars on all accounts. My shears have never felt better. Very quick turnaround and worth every penny."
Lorraine S. of Pearl City, HI - February 17, 2021
"On a scale of 1-5, Everything about Hikari; I rate it as (5) !!!!"
Carolyn H. of Santa Monica, CA - February 17, 2021
"The women at the front were very knowledgeable and nice! Very pleased with the quality. I won't go anywhere else. I am o.k. with the time they take. I waited for 3 shears to be serviced and had the rest mailed to me. It would be nice if they had a closer location, but I am grateful for the work Hikari does for me!"