Possible Solutions to Common Problems

Pushing/bending/folding/chasing the hair:
This is most often caused by one of two things:

• Tension is too loose. If, when you check the tension, the scissor is closing halfway or more, the tension is too loose. This means that the screw in the pivot area is loosening and the blades will start to come apart. When this happens, because the blades are coming apart, the scissor will "bend" the hair rather than cut it. Most people who do not check tension or check it incorrectly will start using their thumb to PUSH the blades together to get them cutting again. When they do this, they are "grinding" the blades together and will dull them very quickly.

• The scissors are dull. They could have been dulled by cutting with the tension too loose (as described above), by applying too much thumb pressure (Pushing), or if they're cutting hair with product in it or dry hair (this will actually cause a lot of small nicks that "dull" the blade and cause "bending" and occasionally "pinching".)

Pinching/pulling the hair:
This is caused by a nick on the blade. There are several ways that a nick can occur. The following are helpful tips.

• Be careful you don't hit your scissor on a comb or clip

• When you set your scissors down, your scissors should be completely closed.

• Cutting anything besides human hair (even wigs labeled as being made of human hair are often treated with chemicals - so we don't recommend using your scissors on this either) will cause damage to your blade.

• Dropping your scissor

• Lots of small nicks can build up if you are cutting lots of hair that has product in it or if you are cutting dry hair. These small nicks don't usually cause pinching as much as they cause "crunchiness" and "bending".

It feels "crunchy" not smooth:
I can hear the scissor - This is usually because the blades have a lot of nicks on them (see above) and/or the scissors have become dull.

These are all just possibilities - each scissor is different and the way you use your scissor and take care of it will greatly affect the performance of your scissor. We have found that when scissors do not cut properly, 99% of the time it is due to improper care and maintenance. Incorrect tension, excessive thumb pressure and nicks due to hitting the blade against combs and clips are areas that even long time Hikari users fail to perform properly. If you are experiencing problems with your scissor, the best thing to do is to send it to us to be checked and serviced. (Click here for instructions on how to send your scissor in) You are always welcome to call our service department to speak with a knowledgeable staff member about your problem. Call us at 1-310-538-1513.