Hikari Scissor Factory
Customers in the USA Please Click here to download a service card to send your scissors in for sharpening.
Customers Located in Canada, Please Click Here!
Customers Located Outside of the USA and Canada: Please Click Here before You Ship Your Scissors!
Hikari Scissor Factory is the ONLY authorized Hikari service facility in North America. Because it is an extension of the Hikari Factory in Japan, all technicians are factory-trained in the art of hand-making scissors. Hikari’s team of highly skilled tradesmen will make your scissors like new again – every time! Customer satisfaction is their top priority, and they stand behind all of their work. For your convenience, the Scissor Factory will sharpen all brands of scissors, not just Hikari.
Every Hikari customer is a VIP and we offer a personal touch with customer service that you won't find anywhere else. We will do whatever we can to ensure that every Hikari customer is 100% satisfied. Please feel free to contact us anytime!
Service: 310-538-1513
Email: service@hikariscissors.com
Warranty
All Hikari shears are covered by a one-year, $10.00 warranty. If anything happens to your shears during the first year, or if they just need a tune-up, send them in to HKR/Hikari Scissor Factory at the address below. When shipping your scissors in for service, we do recommend that you insure the package. Please include your contact information, a copy of your receipt, and email address. We will send you an invoice for your online payment of only $10.00 to cover return shipping and insurance. Please note that we are no longer accepting checks. Hikari technicians will make your scissors like new again and ship them back to you. Please note that having your Hikari scissors sharpened by anyone other than Hikari Scissor Factory will most likely result in damage to your scissor and unsatisfactory performance. For more information on corrective work, please click here.
Standard Service
The regular service fee for sharpening Hikari and all other brands of shears is $55.00 for the 1st scissor, and $50.00 for each additional scissor in the same shipment. This includes return shipping. These rates only apply to the United States. For customers located in Canada, please click here. For customers located outside of the USA or Canada, please click here.
**Prices are subject to change**
To send your scissors in for repair, please follow these steps:
Step 1: Click here to download a service card (it may take a minute to download). Once you download the service card, you can complete it and print it. If you cannot print out the service card, please write down your name, phone number, email address and return shipping address on a piece of paper and include it in the shipment. We need to have this information to avoid delays in returning your scissors to you.
Step 2: Wrap each scissor securely in a paper towel and put a rubber band around the blades to prevent them from opening, Pack the scissors In a padded envelope or box (be sure to include your contact information so we can email you an invoice for online payment).
Step 3: Securely seal and tape your package. Insure the package, with the carrier of your choice (we DO NOT recommend sending your package in the mail with stamps only!) and send your scissors with the above items to:
HKR/ Hikari Scissor Factory
16102 S. Western Ave., Suite 201
Gardena, CA 90247
Step 4: Pay securely online - once we receive your scissor(s) we will email you a link to pay securely online. Be sure to pay within 48 hrs of receiving the email to avoid a delay in shipping.
**Please Note: We no longer accept checks of any kind!**
Questions? Please contact the Service Department at 1-310-538-1513
Frequently Asked Questions
Where can I get Hikari service envelopes?
We are no longer sending out service envelopes. You can get free padded mailers and free shipping boxes from your local post office. Our service card is available online for you to print out. If you are unable to print out the service card, please provide the required information on a sheet of paper (name, phone #, email address, and shipping address.
Are there any other service centers authorized to sharpen Hikari shears?
No! We do not recommend that you have your shears sharpened by anyone other than HKR/Hikari Scissor Factory. Sharpening by another service center will void the warranty and even worse, damage the scissor. Other sharpeners may claim that they are certified to sharpen our shears, but they are not! You will never see an authorized Hikari sharpener working from a van or truck. With the exception of some trade-shows, all of our technicians sharpen at HKR/Hikari Scissor Factory.
What if someone else sharpens my Hikari shears?
The good news is that HKR/Hikari Scissor Factory can most likely fix your shear and restore its edge. It may take longer than usual, and depending on the extent of the damage, there may be an additional charge. Send it in to the factory for evaluation, and a representative will let you know what can be done. To read more about corrective work, please click here.
I need the scissor back right away, can I have my service/shipping expedited?
Regular service takes approximately 2-3 business days. We do apologize but the service time can not be expedited. Regular return shipping does take only 2-3 business days. However, if you still need express shipping we can offer you next day air with UPS. Please call HKR/Hikari Scissor Factory at 310-538-1513 to discuss shipping rates.
How should I package my scissors when sending it in for service?
It’s easy! Simply put a rubber band around the closed tips of the scissor, then wrap the scissor securely with a paper towel to prevent it from opening during transit. Complete the service card (available for print at the top of this page) and/or your business card (it is important for us to be able to contact you, so be sure to include phone number and email address). Use any padded mailer/shipping box to ship your scissor(s) to us. **We do recommend insuring your scissors**
Possible Solutions to Common Problems
Pushing/Bending/Folding/Chasing the Hair:
This is most often caused by one of two things:
•Tension is too loose. When you check the tension, if the scissor is closing halfway or more, the tension is too loose. This means that the screw in the pivot area is loosening and the blades will start to come apart. When this happens, because the blades are coming apart, the scissor can bend the hair rather than cut it. Many people who do not check or adjust the tension may start using their thumb to push the blades together to get them to cut. This will cause the blades to grind together and will dull them very quickly.
•The scissors are dull. Many factors can cause scissors to dull over time, including, but not limited to -
- cutting with the tension too loose
- applying too much thumb pressure and forcing the blades together
- cutting hair with product in it
- cutting excessively thick sections of dry hair (like cutting a whole ponytail, which can cause a lot of small nicks that dull the blade or throw off the balance)
Pinching/Pulling the Hair
This is caused by a nick on the blade. There are several ways that a nick can occur. The following are helpful tips for avoiding that.
- Try not to hit your scissor on a comb or clip
- When setting your scissors down, make sure the blades are completely closed.
- Don't cut anything other than human hair (even wigs labeled as being made of human hair are often treated with chemicals) it can cause damage to your blade.
- Try not to drop your scissors
It feels "crunchy" not smooth
If you can hear the scissor crunching or skipping when it cuts, this can mean that the blades have a lot of nicks on them and/or the scissors have become dull.
The way you use and take care of your scissor will greatly affect its performance. If you are experiencing problems with your scissor, contact our service or sales department to speak with a team member who can help you troubleshoot. You may need to send them in to be checked and serviced. (Click here for instructions on how to send your scissor in)
Stylists Beware
Some sharpeners may claim that they are certified to service Hikari scissors, but they are not! We do not offer a certification program or authorize anyone outside of the Hikari Scissor Factory to sharpen our scissors. Typical sharpeners will use different machinery and possibly abrasives that are too harsh for haircutting scissors. Most sharpeners do not have the experience or training in restoring a true Hikari Precision Convex Edge, this will result in a damaged scissor that no longer performs like new.
Note: In order to restore a Hikari scissor to factory conditions that has been damaged by incorrect sharpening, corrective work is required at an additional cost. (Please click here to read more about corrective work).
Still have questions?
Contact the Service Department
Phone: (310) 538-1513
Email: service@hikariscissors.com
Address:
HKR/Hikari Scissor Factory
16102 S. Western Ave., Suite 201
Gardena, CA 90247